FAQ
Everything you need to know.
The most common questions about monthly e-bike rental for delivery work — plans, deposits, service support, charger, optional add-ons and pickup.
FAQ
Quick answers.
Yes. The rentaro fleet is built for city delivery shifts and suits couriers on any major platform. We are an independent rental service and are not officially affiliated with any delivery platform.
30 days. After your first month you can extend month-to-month or switch to a longer plan with a lower daily rate.
Pricing is per 30-day period. Your first payment covers the first 30 days, the refundable deposit and any optional paid add-ons you selected. Charger and service support are included with the bike; extra batteries, bags, locks and other gear are separate add-ons.
Yes. Brake adjustments, puncture handling and routine service support are included in every plan. Damage, theft or misuse follows the rental rules; if a bike needs longer service, we replace it where stock allows.
No. The bike comes with its normal battery and charger. An extra battery is available as an optional paid add-on for long delivery days.
A refundable security deposit equal to your bike's 30-day price is taken at pickup — the exact amount is shown during booking. It is returned at the end of your rental minus any damage beyond fair wear.
We operate in Tallinn + Riga today, with Helsinki coming soon. Collect at a city pickup point or request local delivery in your area.
You sign the rental agreement in person at pickup. After approval we also email you the contract, so you can sign it yourself in advance — on paper, or digitally with DigiDoc / Smart-ID — and upload the signed copy in your rental portal.